Be the go-to expert for parts and equipment at Lee Rain.
As a Parts Sales Associate, you’ll be the first point of contact for customers, helping them find the right parts and accessories quickly and efficiently. This role offers variety, problem-solving, and hands-on experience with agricultural equipment.

Every day brings opportunities to assist customers, support the service team, and keep the parts department running smoothly. If you enjoy working with people, continually learning about products, and staying organized, this is the role for you.

Position Overview

The Parts Sales Associate assists customers with parts and accessory requests, orders, and questions. You will serve as a key resource for the service team, help maintain inventory, and ensure a positive experience for every customer.

Responsibilities

Customer Service & Sales

● Greet customers in a courteous and friendly manner

● Assist customers with parts, accessories, and product information

● Recommend related parts that may be required for a job

● Handle customer complaints professionally, showing empathy and a positive attitude

● Communicate with managers regarding customer concerns and employee matters

● Provide honest and positive feedback to customers about products that fit their needs

● Actively engage in developing customer service skills and product knowledge

Sales & Transactions

● Accept cash and credit card payments for merchandise purchases

● Handle telephone transactions quickly and courteously

● Operate cash registers accurately

● Point out sales, specials, and new merchandise to customers

● Help customers locate merchandise or find suitable alternatives

Support for Service Technicians

● Assist service technicians in determining parts, accessories, and requirements for individual jobs

● Take service technicians’ orders for parts and fill them timely

● Interface on projects, designs, quotes, and parts requests

Inventory & Store Management

● Update inventory control systems, parts catalogs, and other documentation

● Ensure stock is replenished and products are placed in their respective areas

● Maintain a neat and organized work environment

Team Participation

● Participate in periodic team meetings

● Actively contribute suggestions to improve work processes and promote efficiency

● Follow company procedures and uphold the Lee Rain mission, vision, and corporate code of conduct

● Perform other duties as assigned

Qualifications

● High school diploma or equivalent

● 2+ years of relevant experience in parts, agriculture, or mechanical work

● Computer skills, including experience with Microsoft Office Suite

● Strong communication and customer service skills

● Ability to work with multiple customers at one time while maintaining individual satisfaction

● Positive, enthusiastic, and professional demeanor

Schedule & Benefits

● Full-time, Monday–Friday, overtime, and occasional Saturdays

● 401(k) and 401(k) matching, Health insurance, Paid time off

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person